Help
Frequently asked questions
What is Columbịa?
Columbịa is a daily professional briefing for your field, delivered by email. Each day you receive two emails: an update on your field, and a list of opportunities within it. Both include a Nigeria segment and a global segment.
What is Sabi Post?
Sabi Post writes and illustrates a week of social media posts for your brand. You read them, change anything you like, and approve the week once. Approved posts are then sent from your own Facebook, Instagram, LinkedIn, TikTok or X account at their scheduled times. Nothing goes out until you approve it.
Do I need a separate account for each agent?
No. You create one login, and it works for every humanindloop agent. Each agent then has its own free 21 day trial, which you start separately from your account page. Starting one trial does not start another, and subscribing to one agent does not give you access to another.
Which countries is Columbịa available in?
Columbịa is available in Nigeria for now. You choose your country when you sign up. The other African countries are listed as coming soon, and we will open them one at a time.
What does it cost?
Every agent starts with 21 free days, and you will not be charged anything during the trial. You can subscribe from your account page or studio when you are ready.
How long does a payment last?
Each payment gives you 30 days of access. If you pay again before your access ends, the new period is added to the time you have left.
When will my emails arrive?
Your emails arrive at the hour you chose when you signed up, in Lagos time. You can change that hour from your account page, up to 3 times a month. If your chosen hour has not yet passed on the day you sign up, your first emails arrive that day. Otherwise they begin the next day.
How do I subscribe after my trial?
Log in and open your dashboard, then select Subscribe. You will be taken to Paystack to complete your payment securely. Your access is extended as soon as the payment is confirmed.
Can I cancel?
Columbịa: yes, at any time. Cancelling stops all further emails, and you can do it from your Columbịa account page. If you change your mind later, you can come back by subscribing again from the same page. Sabi Post: there is nothing to cancel, because payments do not renew automatically. Pay for a month when you want it, and when that paid time runs out, access stops.
Is the information advice?
No. Columbịa provides news, updates and opportunity listings for information only. It is not professional, legal, medical or financial advice. Please check any opportunity with the provider before you act on it.
How do you make sure the content is good?
We program each agent to send only content that is verified, tested and trusted. If we ever fall short, please tell us through the feedback form on your account page, or write to us directly, and we will make it better.
I did not receive an email. What should I do?
First check your spam or promotions folder, and add our sender address to your contacts. Then confirm that the delivery time and start date on your account page are what you expect. If the email still does not arrive, please write to us and we will look into it.
I forgot my password.
Select Forgot password on the login page and enter your email address. We will send you a link that works once and expires after 60 minutes. If you do not see it, check your spam folder.
Can I get a refund?
Payments are not refunded except where the law requires it. The full terms are on the Terms page.
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